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  5. Conference Call Not Working? Here’s Why…...

Fear not, you’re in good company (unfortunately) and it’s the #1 bane of most peoples lives when it comes to conference calling, closely followed by attending calls that are seen as a waste of time.

So, you can’t get on a call, what do you do now?

  1. “It’s not me, it’s you”. Is your conference call service provider currently have a known issue for downtime? Best way to check is finding the ‘service status’ page on conference call providers website. If you can’t find it, do a Google search such as, site:domain.com “status” to find the page (if they have one).
  2. That’s not the issue? How about everyone else, are they able to get on the call? If it’s just you, then it sounds like you need to work this out by yourself. Follow these steps to find a solution that works:

a. Have you tried utilising a different phone? If could be an issue dialing out on your current phone line – perhaps use a mobile. Or, if using a mobile, try a landline.

b. Do you have the dial in details to hand? You should, at a minimum, have a phone number and conference call room # to dial in to. However, usually, you’ll have a unique ID just for you to type in too.

Still not working? Uh-oh, let’s hope the conference call host can utilise dial-out features, so that they can call your number and bring you in to the call that way. In fact, ‘dial-out’ is the best way to ensure all participants get on a call, first time and at the right time, every time.

Take a look at our top conference call service providers and find a provider that gives you dial-out functionality.