A lesson to all of us; a conference call in real life

Tripp & Tyler’s ‘a conference call in real life’ has been around a few years now, but still rings true for many attendees and conference call hosts that are yet to move to a good quality provider. For those that have not seen it yet, here it is;

So, how many of those issues have you had on your conference calls?


  • Turning up early. Keen as mustard, or know someone that rocks up to the call 5, even 10 minutes early?
    • There’s such thing as a ‘dial-out’ service, i.e., the conference call services calls every attendee at the call start time, so no need to hang around!


  • Someone new joining, late – not knowing who they are and who’s already on the call, if anyone?
    •  Ok, fine. TIme reintroduce everyone. Let’s hope no one else now joins! Better idea? Make use of a dashboard, so at a glance, everyone can see everyone else on call, and those just joined, without an insane, long intro, again.


  • Giving out an agenda. Are you waiting for the call to start before you surprise people with the agenda of the call?
    • Yes, it takes more to create an agenda for a meeting, other than the subject line of an email. Allow people to form ideas and questions way before call, but giving out the agenda way in advance of call.


  • People still late – getting PINs and Conference Room numbers mixed up and being late.
    • People coming on to a call late more often than not is purely because they’ve mixed up, or lost their conference call details. No longer does this need to be an excuse – as mentioned with the first issue and solution, a dial-out service is ideal; no more silly PINs, phone numbers or conference call IDs to remember. Attendees simply need to know how to pick their phone up!


  • Talking over each other, especially on int’l calls where there can be audio delays.
    • Wait, audio delays? No, it’s ok, you shouldn’t be getting this in 2019, but again, if you are, it’s time to change providers. However, even without audio delays, it’s still quite easy to talk over one another, this is why a host should command control, but as above, utilisation of a conference call dashboard, which can flag up who has a question, thus, when someone stops talking, that person can now interject in to the conversation.


  • Audio breaking up, robot voice, nuisance background noises?
    • Audio issues can be down to 101 issues, but most commonly; a) you’re with a conference call provider with poor infrastructure to deal with the number of attendees on a call, or/and b) lack of quality audio technology by service provider. These days, top providers offer HQ audio as standard – you don’t need a special conference phone, conference services can filter audio and improve it as quick as a flash prior to sending to attendees.


  • Screen share – software download frustrations.
    • Once upon a time, you needed to use a third party on top of your conference call service, then the teleconferencing providers offered downloadable screen share to compliment your audio conference calls. Now, all you need to do, with most of the top providers, is to simply share a link with all attendees and with one click they’re viewing your screen, or visa versa. No more frustration with waiting on attendees to download software, or, worst yet, unable to do so due to an over zealous IT department locking down your device.


While Tripp & Tyler have done an excellent job at pointing out some of the most annoying issues of conference calling, sadly, the list could go on and on. If you’re feeling these frustrations and more – it’s time to move to a new provider (its really not that hard to do anymore):

Size of business?
Approx. number of conference call hosts?
Max. number of call attendees you'd expect on a call?
Longest call duration expected?
Ability to join via landline, web or smartphone?
Account manager required?
Pricing and features that scale with your business?
International dial-in numbers?
In-call management for call host?
Screen share required?
Video conferencing required?
Call recordings?