4 Good Reasons to Change Your Conference Call Provider in 2019

Sometimes it blows our minds that there’s businesses out there utilising archaic conference call services, just because, it’s what they’ve always done. We get it – picking a new conference call provider isn’t top on the list of things for anyone in a business to-do. I mean, hey, if it’s not broke, don’t fix it, right? Well, it may not be broken, but teleconferencing has come along way in recent years and what can be provided for your business now, can have a huge, positive impact. Here’s four good reasons why you should consider a change of conference call provider, in 2019:

i. Your using a free service?

Sorry, we mean, “free”. I mean hey, if you’ve not given over in bank or card details, no invoices from conference call provider, it must truly be free, right? When was the last time you checked through your companies telephone records? Take a look now and see what the costs of the dial-in number are, to this so called “free” service. Ouch, it hurts, doesn’t it? If you’re making use of an 0844 number like we mention here, then the costs involved can end up being astronomical. Example calculations below, based on an 0844 phone number:

5 participants dialling an 0844 number and on the call for 60 minutes could cost anything from £45 to £105 (and that’s because each participant is being charged anywhere from £0.15 to £0.35 per minute.

If this scenario sounds familiar to you – make the swap to a conference call service that charges a flat monthly fee that gives you inclusive minutes. For example, Meetupcall plans start from £9 per month and you get 250 inclusive minutes. For the above call (300 minutes), utilise the £29 plan from Meetupcall and the costs are covered as you get 900 minutes per month – which means you could have 3x 60 minute calls with 5 participants (remember, a ‘conference call minute’ is on a per user basis, thus, 5 people on a 60 minute call is 5*60 = 300 minutes.

 

ii. Audio quality

There’s always that one person that doesn’t ‘get’ conference call etiquette and will be snacking on some crisps, rustling away and completely unaware of the negative audio impact it’s having for all other attendees. Likewise, while I type this article out, I’m aware of how loud the keyboard can be while tapping away if picked up by telephone mic. How about those dialling in to a conference call while on a mobile phone in a public place? Traffic, background chatter, dogs barking, sirens whirling. You don’t need to put up with these things!

Our top providers such as Meetupcall, PowWowNow and so forth, all provide high-quality audio via smart technology that filters out nuisance background sounds, thus, making communication on conference calls much easier.

 

iii. Client facing calls?

Funnily enough, the first two aforementioned points also come in to place here. Do you really want your client, or prospective client getting phone bill shock from an 0844 “free” number? They sure won’t be thankful for it. Likewise, if this is your first contact with a prospective client, poor audio could very easily be a deal breaker. If you have issues with either of the first two factors, stop reading now and change straight away, as the next bit is more of a ‘cherry on top’ rather than a deal breaker.

What screams professionalism other than making use of a conference call provider that offers inclusive (free) minutes and excellent audio quality? Branding. Probably even more important for design, ad and marketing agencies, your personal brand and showing your prospective clients your brand is paramount. Thus, utilising a conference call provider that allows you to include your own branding is an excellent way of ‘showing off’ that little bit more, be it with personalised audio prompts at start of call or displaying your brand on email invites, take a look at our top conference call providers, now.

 

iv. Security

This is a big one if your calls are client facing (think GDPR) and/or discussing sensitive business information. If you’re utilising a conference call provider that isn’t giving each attendee a single use throw away PIN/conference ID, or at the very least, giving you the ability, via a dashboard, to see who is on the call. Else, how will you know someone isn’t listening in? How will you know that someone, that was on the call and supposedly left while the conversation continues, has genuinely left the call? Perhaps you deal with 1 customer after another on a conference line, how do you deal with ensuring there’s no cross over, or that they’re not using the conference call details to then utilise for their own use, outside business hours?