Thanks for visiting our article about conference calling for non-profits. We’re going to take a look at what you need to look out for (good and bad) when sourcing a conference call company to partner with.
What do you need from a conference call service?
We get it. We’ve helped countless non-profits over the years to source their conference call provider and we can tell you right now that not one single provider is a best fit for all non-profits. Sorry, we also wish it was just that simple!
However, what we do know from talking to non-profits in the past is that there’s a common theme of what their expectations are. While you’re a non-profit, it doesn’t mean that you want second rate hand-out services if it’s going to be detrimental to your organisation, but we also know that you don’t want to be taken for a ride as some business service providers see you as an easy target thinking that if they market something as “non-profit friendly” this is going to make you jump on it.
This is what you need to look out for when selecting a provider for your non-profit
- Contracts – Contracts, when it comes to conference call providers aren’t inherently a negative thing. It will mean you’ll be able to get a much low per minute price. Always look to negotiate the price and don’t sign any long-term contract unless you have already given the service a good test over a month or so.
- “Free” services – A major pet hate among those who have ever used a “free conference call service” is that, guess what? It’s not free! Typically, you’re paying the national rate phone charge (per participant). This doesn’t always mean this is wrong for your non-profit. In fact, a free service can work out cheaper, but just as long as the total minutes you use per month are minimal. You should always compare approximate cost of free versus the lowest plan option, as this may be more economically viable for your organisation.
- Quality of service – As per point one, you want to be giving a service a good trial before you commit to anything that looks to be too pricey. Remember, the complexities of conference calling are hugely increased over just a typical 2-way phone call, so whoever you go with, if there are any issues, always bring them up with the support team as it could be an easy fix and/or they should at least be able to let you know what the issue is, as it may be something you need to rectify between you and your conference call participants.
- Useful features – Are you sure you just need to have a straight forward conference service that simply allows you to connect with more than 1 other person at a time? With the more people you add to a conference call, the more complex things get, such as ensuring every participant has the dial-in details for your call, have the correct start time, best phone number for them to call in via (which could depend on what device they are calling in from (landline or mobile) as well as location/territory. Many of the top conference call providers take such ordeals out of your call, plus much more.
- Customer support – When things go wrong, it’s always nice to know someone is there to hand if you need them. So, if the conference call provider has ticked all the other boxes, make sure that when you need help, the service provider can support your non-profit in a timely manner. So, if you’re a UK based non-profit, you may want to look for a provider that’s situated in the UK, so you can at least depend that their working hours will match yours.
Now you have the facts, take a look at our top 10 conference call providers and perhaps trial one versus the other and find out for yourself what’s going to best meet your expectations.
Still confused? Feel free to contact using the link at the bottom right of this page.