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When you need the best in conference calling

The “best“, when it comes to teleconferencing is very much a variable factor. It’s not a conclusive top 10 list that you can find many of online – and that’s why we are different when it comes to helping you research the best in conference calling, as it’s more to do with your business needs, rather than some random top 10 created by some random guy online.

Here’s why top 10 lists suck:

1. The article writer of the “Top 10 conference call providers” doesn’t know you and hasn’t even tried to understand your business needs. Thus, it may actually be #10 on the list that’s better for you, as opposed to those in position #1.
2. The top rated provider is “free”. Don’t be drawn in by “free” providers (tip; 99% are rarely anything but a free service).
3. ‘X’, ‘Y’ & ‘Z’ offer all the bells and whistles of the circus. Are you sure you need all those? Are you aware of all the costs involved?
4. Is the top list focused on your usage? No. What a surprise.

So, what to use if top 10 lists don’t work for finding a new conference call provider? Use our Recommendations Engine – answer numerous questions about your business needs when it comes to conference calling and by the time you’ve finished it, we’ll provide you with recommendation for which service provider(s) to utilse; based on your requirements and not some random top 10 list!

Free Apps vs. Paid Service Providers

The age old battle of free vs. paid, it’s not as simple as most think. As we’ve mentioned above, most providers that tout themselves as “free” are anything but this. However, those that are free, or close to it, also come with their own downsides. For example, iPhone users can connect up to 5 FaceTime participants at a time, but that’s where it maxes out. Secondly, as it makes use of the internet, can you be sure that all participants will be on the best possible connection while on a FaceTime? If not, again, this could make calls quite frustrating.

Likewise, what about the use of an app like Slack? Probably one of the better business communication tools, but at this moment in time, in our opinion it’s best suited for internal business use only. Why? A key drawback if it’s going to be client faced communication, it’s going to be quite intrusive to either expect a client to have this software installed, or asking them to download and make use of it – not to mention the 101 issues that may crop up, such as the lockdown of systems via IT teams or tech problems with installing/signup – all creating more hurdles for you to have effective communications.

Paid – it probably doesn’t harm your bottom line after all, in fact, it could add value due to the professional setup of many conference call service providers. Here’s where paid is more often than not, better for your business than “free” alternatives:

1. Paid can often be more affordable than “free” services. I know, it sounds super counter-intuitive, but its factually correct – a paid provider could save you a small fortune in unexpected charges that come with “free” services (reference).
2. Pay monthly plans give you good guarantees (SLAs) for quality expectations of the service being utilised.
3. More attendees. You won’t find a free provider that offers the ability to conference call with large groups, let alone provide adequate performance to handle audio quality.

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